CU 2.0 Podcast Episode 62 Lucy Donaldson of Canvas Credit Union on Digital Banking, Live from Finastra Community Markets
What would it be like to go from being Head, Digital Customer Experience at Lloyds Bank in the United Kingdom – a trillion dollar institution – to being the VP for digital innovation at Colorado-based Canvas Credit Union, with assets around $2.5 billion? Ask Lucy Donaldson, this week’s guest at the CU 2.0 Podcast. Listen here. […]
CU 2.0 Podcast Episode 61: Allan Brown on the Digital Revolution in Banking, Live from Finastra Community Markets
Ask Allan Brown – a VP and GM, Digital Community Markets at Finastra – what keeps him up at night and his answer is simple: it’s trying to stay on top of the digital revolution that is transforming credit unions and community banks. Brown also is very optimistic. His belief: community institutions that partner with […]
CU 2.0 Podcast 60: Mike Hatch on Core Systems, Live from Finastra Community Markets
Name the single most important IT system in your credit union. Spoiler alert: it’s not your core. Not anymore. Who says that? Mike Hatch, a VP and national sales manager at Finastra, and a core expert. Hatch knows the core is crucial but he also believes that it’s the institution’s digital orientation that will shape […]
CU 2.0 Podcast 58: Jeff Bender on Digital First Members, Live from DN Intersect
Will your superior teller experiences guarantee your future? Believe that and – probably – you won’t want to hear this podcast on the rise of the digital first member. That member may occasionally step into a branch but usually they are unhappy. They would rather interact online.
CU 2.0 Podcast 57: Scott Anderson Open Banking, Live from DN Intersect
One site to rule them all. This is the banking version of the Tolkien quest for the one ring that rules them all. Call this open banking and remember that phrase. It’s about to get much buzzier and louder over the next year as open banking transforms how US financial institutions interact.
CU 2.0 Podcast 56: Ben Morales, QCash, and the Hunt for Financial Wellness
You have a successful product that puts small dollar loans in the hands of consumers who may have tattered credit but they need the money and you want to save them from predatory lenders who may charge interest upwards of 100% APR. Your product usually involves loan rates of 24 to 36% APR. Much better […]
CU 2.0 Podcast 55: Richard Crone on Libra, Live From DN Intersect
Richard Crone is a longtime payments geek and when it comes to Libra, he has a particular spin. It boils down to this: forget the talk about crypto currency. Libra fundamentally is a pre-paid account and because it is a Facebook effort, it has reach into some 2.1 billion daily users of Facebook tools (Facebook, […]
CU 2.0 Podcast 54: Douglas Hartung on Libra, Live From DN Intersect
Buckle up for big, explosive ideas. That’s what Douglas Hartung – senior director, business development & alliances at Diebold Nixdorf – specializes in and in this podcast he discusses Libra, bringing financial services to the globe’s underbanked and unbanked, and the exciting idea that just maybe all a person needs to send money anywhere on […]
CU 2.0 Podcast 53: West Community Credit Union
How does a credit union get heard in the marketing wars with Bank of America, Chase, and the other money center bruisers? Face an ugly reality: You can’t win. No way, no how. Unless you change the rules of engagement.
CU 2.0 Podcast 52: David Deckelmann LiveSurvey
Welcome to episode 52 of the CU 2.0 Podcast. What are your members thinking about you? Say you don’t know and you are setting yourself up for failure. Say you do know and, no, you haven’t asked them because you, well, just know and you are on the fast track to extinction. If you want to […]