Credit Union CRM and CXM Guide
Download the full guide here. Customer Relationship Management (CRM) and Customer Experience Management (CXM) both share the primary goal of improving and managing interactions with members. Although they focus on different aspects of member relationships, they complement each other, and their integration can lead to a more comprehensive understanding of a credit union’s members. CRMs […]
Eko and Credit Union Investment Services Providers
Although most Americans say they’d prefer to invest through their financial institution, less than 0.5% of credit union members do. Most members invest outside of the credit union. They have 401ks and IRAs from employers. They have wealth managers and brokers. And, more commonly, they invest on their own, thanks to fintechs. Of course, members […]
Stop Blaming the Victims of Identity Theft
The recent Harris Poll numbers are a splash of icy water on our faces: three in five Americans believe identity theft will likely cause them financial loss in the next year.
Examination and Audit Checklist for Credit Unions
Has your credit union’s audit process been impacted by the COVID-19 pandemic? Do your findings take too long to clear? Does your team struggle to find and leverage past results?
Credit Union Marketing in the Digital Age
Do you feel like your marketing efforts are coming up a bit short? Do you wonder why people aren’t coming to your website, browsing around, and then signing up? You know your marketing strategy can use a revamp, but where do you start? The first steps might feel daunting, but don’t get discouraged! It’s actually […]
OK Google: What Do You Want with Credit Unions?
Much ado has been made about “the growing fintech threat” in the credit union space. Well, most of that has blown over at this point. It’s pretty clear that most fintechs out there don’t want to be financial institutions. They just want to help out. There are exceptions to this general rule, of course. Some […]
How Your Credit Union Can Save Money in 2020
There are countless opportunities for credit unions to spend money and improve services. But how about where they can save money and do the same? We’ve put together a quick introduction to a few cost-cutting services for credit unions. As a bonus, they all provide opportunities to improve your products or services. So, if you […]
CU 2.0 Fintech Friday: Hound Software
It’s CU 2.0 Fintech Friday! Today, Chris Otey sits down with Hound Software to discuss all things credit union, fintech, and digital innovation. This series is meant to introduce potential partners and vendors to your credit union. We won’t highlight any fintech foes or digital distractions for your credit union’s CEO!
CU 2.0 Podcast 23: Sitting Down with Gabe Krajicek, CEO of Kasasa
It’s the Credit Union podcast! CU 2.0 is excited to bring you the twenty-third in a series of podcasts from Robert McGarvey. Welcome to the CU 2.0 Podcast, regular interviews with credit union leaders, thinkers, movers, shakers and more. If Kasasa were a bank branch network, it would be the nation’s fourth largest and it says that sometime […]
Real Time Is Coming at You: Ready or Not
By Robert McGarvey For CU2.0 A new report out of Celent asks a question that just may terrify you: Are banks ready for a real time world? You probably know the answer at your credit union. Join the club: many – probably most – credit unions are nowhere close to embracing a real time financial services universe. Tell […]