Improving Credit Unions Rewards Programs
Like most Americans, I use rewards cards almost exclusively. Whether cash back, travel perks, or discounts at national and local businesses, I some of the money I spend to come right back to me.
CU 2.0 Podcast Episode 169 Finalytics.ai on How Digital Can Be Harnessed to Revolutionize Member Service
The language on the Finalytics.ai website is bold: “Our mission is simple: use technology to help financial institutions offer the same exceptional service they are known for in-branch, online. As digital commands a greater share of the customer touch, we are passionate about helping organizations grow and keep the promise of modern service excellence alive.”
Are Credit Unions Missing a Huge Opportunity to Lead the Charge to Reform NSF/Overdraft Fees?
I remember distinctly the pit in my stomach the first time I overdrew my bank account. I was 16 and working as a bank as I prepped to start a high school bank. It was highly embarrassing and humbling. I was a teller. I was supposed to know how to reconcile my checkbook. I was […]
Truist AI Chatbot Leverages Tech to Promote Financial Health and Literacy
This article by Loraine Lawson originally featured in Banking Automation News. It also appeared on Finn AI’s website. We’re happy to share it now! Truist Financial’s workplace financial wellness division is expanding the capabilities of its artificial intelligence-driven chatbot this month, launching phase two of the specialized virtual assistant, which so far is running an 80% correct […]
CU 2.0 Podcast Episode 167 Nathan Baumeister ZSuite Technologies on Finding Riches in Niches
Be real – few credit unions can genuinely be all things to all members because how big would the institution have to be?
Metrics to Monitor on Your Institution’s Website
By Dylan Bloniarz, soon-to-be graduate from St. Edwards University’s Master’s program in Digital Marketing and Data Analytics. This blog is about credit union web design. He is currently redesigning his credit union’s website. You may find the original post here. Your credit union could have the best-designed website in the world… But without tracking the proper […]
CU 2.0 Podcast Episode 166 Jill Nowacki on the Credit Union War for Talent: HR in 2021
It’s tough out there. That’s a paraphrase of how Jill Nowacki, a 20 year veteran of the credit union industry and presently CEO of Humanidei + O’Rourke where she focuses on talent recruitment for credit unions.
BankingON and the Next Generation of Mobile Banking Apps
Credit union mobile banking apps have come a long way. It’s important to start with that single and meaningful fact. Gone are the days when even leading credit unions used buggy, confusing, poorly-rated mobile apps.
Potential Fintech Partners for your Credit Union
By Dylan Bloniarz, soon-to-be graduate from St. Edwards University’s Master’s program in Digital Marketing and Data Analytics. This blog is about credit union web design. He is currently redesigning his credit union’s website. You may find the original post here. Consumers are constantly evolving expectations from their financial institutions – especially so over these last few […]
CU 2.0 Podcast Episode 168 Jake Tyler Finn AI on Conversational Banking 2021 Style
The future of banking just may be voice – but that will probably mean talking with a computer. Already tens of millions of Bank of America customers use its Erica and that number is growing at a brisk rate.