CU 2.0 Podcast Episode 170 Tim Keith of SRM on The Great Reset in Financial Services
Things are different today in financial services and, increasingly, there is a realization that we are not going back to “normal,” not later this year, probably not ever. That means credit union executives have to think bigger – more boldly – about how to compete in a changing financial services landscape.
CU 2.0 Podcast Episode 169 Finalytics.ai on How Digital Can Be Harnessed to Revolutionize Member Service
The language on the Finalytics.ai website is bold: “Our mission is simple: use technology to help financial institutions offer the same exceptional service they are known for in-branch, online. As digital commands a greater share of the customer touch, we are passionate about helping organizations grow and keep the promise of modern service excellence alive.”
CU 2.0 Podcast Episode 167 Nathan Baumeister ZSuite Technologies on Finding Riches in Niches
Be real – few credit unions can genuinely be all things to all members because how big would the institution have to be?
CU 2.0 Podcast Episode 166 Jill Nowacki on the Credit Union War for Talent: HR in 2021
It’s tough out there. That’s a paraphrase of how Jill Nowacki, a 20 year veteran of the credit union industry and presently CEO of Humanidei + O’Rourke where she focuses on talent recruitment for credit unions.
CU 2.0 Podcast Episode 168 Jake Tyler Finn AI on Conversational Banking 2021 Style
The future of banking just may be voice – but that will probably mean talking with a computer. Already tens of millions of Bank of America customers use its Erica and that number is growing at a brisk rate.
CU 2.0 Podcast Episode 165 UNest and Smarter Savings for Children
You know the horror stories – the educational loan burden keeps mounting for many millions and, frankly, the options for lessening that burden are not plentiful.
CU 2.0 Podcast Episode 164 Pamela Owens SVP Inclusiv on African American Credit Unions and a Whole Lot More DEI 5 2021
She’s smart. She has around 20 years experience at Inclusiv, the association for community development financial institutions and its predecessor organization. And she has put a lot of attention on African American Credit Unions. Will they survive? Does it matter?
CU 2.0 Podcast Episode 163 Khellar Crawford CEO Otomo
Go to the website for Otomo and here’s what jumps out at you: “Be the money platform people love. Turn any account holder into an avid user with autonomous personal money management.” Read it again.
CU 2.0 Podcast Episode 162 Peter Rice Workers Credit Union on What’s Stressing Out Your Members and How Credit Unions Can Help
Money woes. It sounds like the title of a blues song but, ask Peter Rice, Chief Banking Officer at Workers Credit Union in Massachusetts, and he will tell you it’s not an oldie but today’s lyric and he can prove it with a recent Central Mass survey that found 65% of the residents said they were unsure, […]
CU 2.0 Podcast Episode 161 Kavita Singh Payrailz on AI and Your Credit Union
Ask Kavita Singh – a vice president at payments company Payrailz – what’s a smart way to differentiate a credit union in a a competitive marketplace that is ever more cluttered and her answer is succinct: AI.