CU 2.0 Podcast Episode 175 MBFS CEO Mark Ritter Tells How to Make Member Business Lending Work
Some credit unions are making lots of very profitable member business loans. Most aren’t. In fact, by Mark Ritter’s count, maybe 300 of the nation’s credit unions are genuine players in this business. The rest are dabblers, he says.
CU 2.0 Podcast Episode 174 Tyler Gillies of January on 21st Century Debt Collection
What are the chief tools of old school debt collectors? Phone and US mail. Two problems. Nobody answers the phone when it’s an unknown number (do you?) and US mail, increasingly, is tossed unread because all the important, urgent stuff comes via email. Enter January (formerly Debtsy), a fintech that is pioneering 21st century collection […]
CU 2.0 Podcast Episode 173 Alexey Krasnoriadtsev BankingON on Bank Dora, Mobile Banking Now and Love
Early in this podcast you will realize that Alexey Krasnoriadtsev is a different kind of tech CEO. For starters, this is a podcast where you will not hear much – probably nothing – that sends you to Google to look up words you don’t understand. But the bigger difference is that this is a tech […]
CU 2.0 Podcast Episode 172 USAlliance’s CEO Kris VanBeek on its Neo-bank Bank Dora
Meet Dora. She just may change all that you think about mobile banking.
CU 2.0 Podcast Episode 171 Andre Iervolino on Steps You Need to Take To Keep Your Credit Union Relevant
Irrelevance beckons. And it will swallow many credit unions whole. That is the message delivered by Andre Iervolino, a longtime credit union senior staffer who wrote a provocative piece in The Financial Brand entitled “10 Factors That Will Determine Banks’ Future Relevance.”
CU 2.0 Podcast Episode 170 Tim Keith of SRM on The Great Reset in Financial Services
Things are different today in financial services and, increasingly, there is a realization that we are not going back to “normal,” not later this year, probably not ever. That means credit union executives have to think bigger – more boldly – about how to compete in a changing financial services landscape.
CU 2.0 Podcast Episode 169 Finalytics.ai on How Digital Can Be Harnessed to Revolutionize Member Service
The language on the Finalytics.ai website is bold: “Our mission is simple: use technology to help financial institutions offer the same exceptional service they are known for in-branch, online. As digital commands a greater share of the customer touch, we are passionate about helping organizations grow and keep the promise of modern service excellence alive.”
CU 2.0 Podcast Episode 167 Nathan Baumeister ZSuite Technologies on Finding Riches in Niches
Be real – few credit unions can genuinely be all things to all members because how big would the institution have to be?
CU 2.0 Podcast Episode 166 Jill Nowacki on the Credit Union War for Talent: HR in 2021
It’s tough out there. That’s a paraphrase of how Jill Nowacki, a 20 year veteran of the credit union industry and presently CEO of Humanidei + O’Rourke where she focuses on talent recruitment for credit unions.
CU 2.0 Podcast Episode 168 Jake Tyler Finn AI on Conversational Banking 2021 Style
The future of banking just may be voice – but that will probably mean talking with a computer. Already tens of millions of Bank of America customers use its Erica and that number is growing at a brisk rate.