January Is Humanizing Post-Charge Off Collections

january fintech logo post charge off collections for credit unions debtsy

Nobody wants to fend off calls from collectors. Not only are those phone calls notoriously ineffective, but they also seriously annoy consumers… and often damaging their relationships to associated institutions.

How to Fix Credit Union Call Center Inefficiencies

Credit union conversational AI from Finn and CU 2.0

Call centers are a necessary evil. Members call contact centers usually when they’re already upset or frustrated about something, and then they’re put through a slow, inefficient, and time-intensive resolution process.

CU 2.0 Podcast Special Edition: Tech in Ukraine, Surviving the War

cu 2.0 podcast

Before the Russian invasion, Ukraine’s tech sector was a brilliant, bright spot in that Eastern European nation. By most tallies it brought in revenues around $6 billon in 2021, around 4% of GDP.  Foreign investment has been brisk.  The future definitely had been bright.