It’s CU 2.0 Fintech Friday! Today, Chris Otey sits down with Posh Technologies to discuss all things credit union, fintech, and digital innovation.
Posh Technologies harnesses the power of AI and machine learning to provide chatbots for banks, credit unions, and other industries. But “chatbots” might not be the best term…
Over 30% of call center conversations start with normal or frequently asked questions. There’s no reason why people should have to repeatedly field those kinds of calls—it would be far more convenient and cost-effective to offload that burden onto an AI customer service agent.
Plus, if that AI customer service agent could do more? Well, now we’re talking. Posh’s chatbots (there’s that word again) are available 24 hours per day, 7 days per week to offer companies:
- Call deflection
- Self-service
- Lead generation
By tackling issues in these areas, Posh’s technology can assist both customers and staff with a wide array of concerns. For example, Posh can help with niche issues like conversational banking, lead qualification, product information, and upselling.
Currently, Posh is expanding its capabilities for credit unions. They’re working with DCU to perfect a conversational banking bot to integrate with banking platforms to handle some banking and banking automation duties.
If this sounds like an intriguing credit union–fintech partnership, check out the video and Posh Technologies snapshot below!
Credit Union Fintech Snapshot: Posh Technologies
Top 3 Problems Solved
- Natural language processing
- AI and machine learning in banking
- Automated customer service
Posh Technologies Founder: Karan Kashyap
Posh Technologies Market Strategy
Community banks and Credit Unions
Credit Union Fintech: Posh Technologies in the News
Conversational interfaces make financial operations easier
Interested in seeing more fintech entrepreneurship? Check out the CU 2.0 fintech infographic, Death by 1,000 Cuts. You can see firsthand the impact fintechs have had on the credit union industry, as well as how fintech innovation can improve your income statement, balance sheet, interest margin, services, and more.
Credit Union 2.0 believes fully in the power of credit union and fintech partnerships. With the shared goal to redefine multifaceted financial services models look like to members, more credit unions are looking to partner with forward-leaning fintechs.
If you want to learn more about credit union–fintech partnerships, click here.
