Here’s the bad news: AI today is more of a promise than a working reality at most credit unions, says Al;ex JImenzez, a consultant with Backbase, which focus on helping FIs achieve more and better consumer engagement.
But then Jimenez has plenty of very good news for credit unions – and, he insists, their size gives them exceptional advantages when competing with far less nimble mega banks. Do not think smallness is a liability. It just may be a winning advantage.
Along the way Jimenez talks about genuine use cases where AI is in fact bringing real results to credit unions.
And he insists that the AI tool kit in credit unions is going to get much bigger and better, sooner rather than later. It’s a space to keep watching because very real results are coming.
