Your institution has digital tools, lots of them, but here are the two questions that genuinely matter: Do your members know how to use them; and do your employees?
Here’s a possible cure: John Findlay and LemonadeLXP. The LemonadeLXP promise is that it’s easy to use tools will turn your staff into digital mavens and your members will learn to use the tools that very probably your institution already has.
A case in point found in this show: I ask Findlay how LemonadeLXP would help a member whose question is, I want to send money to a relative using Zelle. How do I do that?