The conversation with West Community Credit Union’s Josh Rodriguez started in Ashland OR at the CU 2.0/ Room (39) a event in late September and in this podcast it picks up again.
Fodder for the show came in the form of a questionnaire distributed to event attendees and Josh had dutifully filled his in. He agreed to discuss his answers on this show and we take as the jumping off point West Community Credit Union’s podcast “Banking on You.” It’s a good show and ought to inspire other credit unions to try something similar.
We also talk about West Community Credit Union’s implementation of an AI bot – this is ambitious stuff for a $400 million credit union but West is proving it can be done.
Also dazzling are Josh’s plans for more video and more audio content that will be surfacing in West Community.
Along the way we discuss work being done by Anne Legg and Saroop Bharwani – and regular listeners know about this from podcast #378.
There’s also mention of an episode with Lee Silber, editor of The Credit Union Way. There’s a link in the show notes.
