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Digital Transformation: How Automating Member Support Leads to Growth

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Even before COVID-19, consumers have increasingly turned toward chatbots to help them with digital requests. Now that social distancing and work-from-home policies are normal, the chatbot trend is accelerating.

And it makes sense. Chatbots automate member support, leading to:

  • Decreased call center volume
  • 24/7 availability for member engagement
  • Cross-selling opportunities
  • Member acquisition

Join CU 2.0 and Verloop on November 5th, 11:30 AM EST for a discussion about how to automate your member support—and how it leads to growth.

 

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